Frequently Asked Questions
What is your return/exchange policy? How do I return an item?
We'll be happy to accept returns or exchange products that are unworn/unused, in the original packaging and that are postmarked within 15 days of your order. Our one-of-a-kind, vintage pieces (found mostly in our studio) are final sale - no returns or exchanges. To initiate a return, just send a return request email to studio@peternappi.com with your invoice number (found on your receipt), items you would like to return and reason for return. We'll reply to you with a Return Authorization Code (RAC) and a pre-paid shipping label. All returns must be authorized and accompanied by an RAC. Upon receipt of the RAC & label, ship the goods in the original package and send to: Peter Nappi, Returns, 1308 Adams Street, Nashville, TN 37208.
The shipping label sent to you must be used so we can track accordingly. We cant be responsible for lost packages that are not tracked. Items unfit for return will be sent back to you with an explanation as to why we can't accept them.
Your refund will be credited to the same credit card account with which the original purchase was made. We will process your return immediately, but the time it takes for the refund to post to your account may vary depending on your bank and/or credit card company.
How can I check the status of my order?
You can check the status of your order by contacting us at studio@peternappi.com. We will respond to all emails promptly.
Can I change my order?
Sure - send changes to studio@peternappi.com. We will be happy to make changes to your order as long as it hasn't been shipped yet.
What credit cards do you accept?
Visa, Mastercard, American Express and Discover.
How do you charge sales tax?
Sales tax (9.25%) will be charged only on items shipped within Tennessee. It's the law.
What if the item I want is sold out?
All our products are small batch goods. They are not "produced" in masses. There're plenty of products out there that are - we just don't offer any. So, if people like our products, we will sell them, and we may run out. We'll work with the artisans to replenish our supply, but let's face it, sweat shops are not our style. We work six months out to ensure we have the best selection of the highest quality products. We're also constantly designing new versions of old, great things. Keep checking back - there will be something else to fall in love with soon.
What is your shipping policy?
All orders are shipped via FedEx. You may choose the speed of delivery upon checkout. If shipping internationally, applicable taxes, tariffs and duties are automatically added to shipping. We do this to facilitate delivery; so you will not have to pay anything else when our goods are delivered. Orders received on weekend days, holidays, and after 12:00 noon CST will be processed and shipped the following business day.
Where do you ship from?
All orders are processed and shipped from our studio in Nashville, TN. We have lots of cool stuff here - if you're in town please come by for un caffè and some good music. Check out the "Studio" section of the site for a peek inside.
What is your policy on privacy?
We respect your right to privacy and only collect information necessary for us to complete your order or to contact you regarding the status of your order. We will not sell or share your name or personal information with anyone.
Who should I contact if I have further questions?
Always feel free to contact studio@peternappi.com if you have any questions, comments, or concerns. Press inquires contact Johnathan Crocker at 714-337-8987 or crocker@peternappi.com.
Peter Nappi Studio
1308 Adams Street
Nashville, TN 37208
Phone: 615.248.3310