At Peter Nappi, we understand how important it is that your packages arrive promptly. Below you will find answers to Frequently Asked Questions about our shipping policies and rates.
What is your return/exchange policy? How do I return an item?
We are happy to accept returns or to exchange products that are in sellable condition within 30 days of the date of your order. Click here to initiate a return.
Our one-of-a-kind vintage pieces are final sale - no returns or exchanges.
Final sale items are also non-returnable.
How can I check the status of my order?
You can check the status of your order by e-mailing firstname.lastname@example.org directly. We will respond to all emails promptly.
Can I change my order?
Sure - send changes to email@example.com. We will be happy to make changes to your order as long as it hasn't already shipped.
What if the item I want is sold out?
All our products are handmade in small batches. Occasionally, if we run out of a particular style sooner than anticipated, we'll work with the artisans to replenish our supply. We work hard to maintain an exceptional level of quality and are continually designing new versions of old favorites in addition to new styles. Keep checking back - there will be something else to fall in love with soon.
What is your shipping policy?
All orders are shipped ground and in the mail by the next business day after we receive the order. You may choose a quicker speed of delivery upon checkout for an additional fee. We've partnered with a trusted third-party company, International Checkout, to fulfill orders for our international customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option. You will complete your order on the secure International Checkout page. You may pay by credit card, PayPal or bank transfer. At check out you will have the option to pay duties up front, or to defer duties until receipt of products. Once you place your order, please direct all inquiries to International Checkout at firstname.lastname@example.org. Orders received on weekend days, holidays, and after 12:00 noon CST will be processed and shipped the following business day.
Where do you ship from?
All orders are processed and shipped from our Studio in Nashville, Tennessee. We have lots of cool stuff here - if you're in town please come by for un caffè and some good music. Check out the "Studio" section of the site for a peek inside.
What is your policy on privacy?
We respect your right to privacy and only collect information necessary for us to complete your order or to contact you regarding the status of your order. We will not sell or share your name or personal information with anyone.
Who should I contact if I have further questions?
Always feel free to contact our studio here if you have any questions, comments, or concerns. For press inquires, contact Dana Nappi at 615-294-3345 or email email@example.com.
Peter Nappi Studio
1308 Adams Street
Nashville, TN 37208