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At Peter Nappi, we are dedicated to providing the best possible service to create a flawless shopping experience. Below you will find answers to frequently asked questions about our products and policies. If you require immediate assistance, please send an email to studio@peternappi.com. Our normal customer service hours are Monday - Saturday, between 11.00 am and 6.00 pm Central Time.
What methods of payment do you accept?
We accept Visa, Mastercard, American Express and Discover. You can also check out using Paypal, Amazon pay, or make monthly payments on certain designated items using Affirm.
What is your shipping policy?
All US orders are shipped ground and in the mail by the next business day after we receive the order. We also offer 2-Day or overnight shipping at checkout for an additional fee. Orders over $300 quality for free shipping, and a return label is included with all full-priced items in case you need to return or exchange your purchased items.
We've partnered with a trusted third-party company, International Checkout, to fulfill orders for our international customers. Simply select "International Checkout" from your cart to process your order and you will be directed to the secure International Checkout page to complete your order. You may pay by credit card, PayPal or bank transfer if you select this option. With International Checkout you have the option to pay duties up front, or to defer duties until receipt of products. If you have questions about the status of your international order, please direct all inquiries to International Checkout at support@internationalcheckout.com as we do not have access tracking information for those orders once they leave our studio.
How can I check the status of my order?
All orders placed Monday through Thursday will be shipped by the following business day. If you place your order on Friday after 12 pm or over the weekend, your order will not ship until the following Monday. Once your order has been shipped, you will receive a confirmation email with a tracking number, and you will be able to see the status of your package using the link provided in that confirmation.
If you have further questions or problems with a shipment, please reach out to us via email; studio@peternappi.com.
What is your return/exchange policy?
We are happy to accept returns or to exchange products that show no sign of wear within 30 days of the date of your order. If you would like to return an item, please send us an email to studio@peternappi.com for assistance. After communicating with the Peter Nappi customer service team, please ship your items for return/exchange to our studio in Nashville using the return label included in your purchase. We will alert you when we have received your returned items.
Vintage pieces and Final Sale items are not eligible for return or exchange.
What is your privacy policy?
Any of the information Peter Nappi collects from you may be used in one of the three ways; for customer service interaction, to complete the transaction or to improve your experience with our brand.
The personally identifiable information that you provide to us and information about your order may be combined with other personally identifiable information (such as demographic information and past purchase history) available from our records and other sources. This information will be used to make our future marketing efforts more efficient. This information may also be shared with our third party service providers that assist us with our marketing efforts and with other marketers whose products or services we feel may be of interest to you. If you prefer that we do not share your name and address with other marketers, please email us at studio@peternappi.com.
How do you protect my personal information?
Peter Nappi implements a variety of security measures to maintain the safety of your personal information when you place an order or enter any your personal information.