At Peter Nappi, we are dedicated to providing the best possible service to create a flawless shopping experience. Below you will find answers to frequently asked questions about our products and policies. If you require immediate assistance, please send an email to firstname.lastname@example.org. Our normal customer service hours are Monday - Saturday, between 9.00 am and 6.00 pm Central Time.
What methods of payment do you accept?
We accept Visa, Mastercard, American Express and Discover. You can also check out using Paypal, Amazon pay, or make monthly payments on certain designated items using Affirm.
What if the item I want is sold out?
If we are sold out of your size in a particular style, we can special order your size directly from Italy for the same full retail price! If this applies to your order, please call or email us so that we can assist you in placing a specialty order.
What is your shipping policy?
All US orders are shipped ground and in the mail by the next business day after we receive the order. We also offer 2-Day or overnight shipping at checkout for an additional fee. Orders over $300 quality for free shipping, and a return label is included with all full-priced items in case you need to return or exchange your purchased items.
We've partnered with a trusted third-party company, International Checkout, to fulfill orders for our international customers. Simply select "International Checkout" from your cart to process your order and you will be directed to the secure International Checkout page to complete your order. You may pay by credit card, PayPal or bank transfer if you select this option. With International Checkout you have the option to pay duties up front, or to defer duties until receipt of products. If you have questions about the status of your international order, please direct all inquiries to International Checkout at email@example.com as we do not have access tracking information for those orders once they leave our studio.
How can I check the status of my order?
All orders placed Monday through Thursday will be shipped by the following business day. If you place your order on Friday after 12 pm or over the weekend, your order will not ship until the following Monday. Our studio typically does not send shipments on Saturday or Sunday unless you have selected 2-Day or Overnight shipping at checkout. Once your order has been shipped, you will receive a confirmation email with a tracking number, and you will be able to see the status of your package using the link provided in that confirmation.
If you have further questions or problems with a shipment, please reach out to us via email.
What is your return/exchange policy?
We are happy to accept returns or to exchange products that show no sign of wear within 30 days of the date of your order. If you would like to return an item, please send us an email to firstname.lastname@example.org for assistance. After communicating with the Peter Nappi customer service team, please ship your items for return/exchange to our studio in Nashville using the return label included in your purchase. We will alert you when we have received your returned items.
Vintage pieces and Final Sale items are not eligible for return or exchange.
Any of the information Peter Nappi collects from you may be used in one of the three ways; for customer service interaction, to complete the transaction or to improve your experience with our brand.
The personally identifiable information that you provide to us and information about your order may be combined with other personally identifiable information (such as demographic information and past purchase history) available from our records and other sources. This information will be used to make our future marketing efforts more efficient. This information may also be shared with our third party service providers that assist us with our marketing efforts and with other marketers whose products or services we feel may be of interest to you. If you prefer that we do not share your name and address with other marketers, please email us at email@example.com.
How do you protect my personal information?
Peter Nappi implements a variety of security measures to maintain the safety of your personal information when you place an order or enter any your personal information.
All credit cards are processed securely through Shopify, a leading provider of payment gateway services online. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider’s database only to be accessible by those authorized with special access rights to such systems. All parties are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Customers may edit or deactivate their account at any time. As previously noted, customers who no longer wish to receive newsletter/marketing communication may edit the settings in their account profile or use the “UNSUBSCRIBE” feature in the footer of email communications.